How To: Reset Your Apple ID

So, today I forgot the pin to my new debit card, and just as well, we sometimes forget the password to our Apple ID. But there’s no need to be standing at a till all flustered and embarrassed, here’s how you can easily reset your Apple ID…

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Step 1: In Safari, go to then click on either “Forgot Apple ID or Password?”

Step 2: On the next page you’ll need to enter your email address that’s linked to your account. From there click “Continue” and then select “I need to reset my password.”

Step 3: From here you have two options to how you can reset your password, 1) by email or 2) by answering a set of security questions. Note: If you have two-factor authentication on your screen will look a little different.

Step 4: If you choose to reset your password via email you will be sent instructions to your primary email address or your rescue email address if you have one set up. The email will be sent when you see a page with a green tick and a big, “Email has been sent.” If you can’t find the email instructions check your Spam, or Junk folders just in case. Otherwise you can go to the other option of answering your security questions.

But what happens if you’ve forgotten the answers to your security questions? It’s okay, it’s not the end of the world.

Step 1: Go to and fill out all the necessary details then click on “Continue”

Step 2: On the next step select “I need to reset my security questions” then click “Continue”

Step 3: Type in your password then click “Continue”

Step 4: Choose your three questions using the drop-down menus and type in your answers for each one. Make sure that these are questions that only you would know the answers to! Well hopefully they are. Click on “Continue” and you’re done!

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If two-factor authentication is enabled…resetting your password is easier because all you need is either your trusted iPhone, iPad, iPod Touch, that have Passcodes enabled or you can also reset from your Apple ID account page.

OPTION 1: Using your iPhone, iPad, or iPod Touch

Step 1: Go to “Settings > Your Name > Password & Security”

Step 2: Tap on “Change Password”

Step 3: Enter your pass code when prompted then enter your new password

OPTION 2: Using your Apple ID account page

Step 1: Go to and enter your trusted phone number used to set up your two-factor authentication

Step 2: Select Continue and you’ll receive a notification to your trusted iOS device

Step 3: Once you’ve received the notification on your iOS device, select Allow

Step 4: Follow the next few steps then enter your pass code. Reset your password!

All done! Now, if you’re still finding it difficult to reset your password, don’t forget that you can get in touch with us via our contact page. If you’re in Perth or Sydney we can come directly to you and help you out as well!